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Position Details: System Administrator
| Location: | Richmond, Virginia |
| Openings: | 1 |
| Salary Range: |
Description:
Job Description:
This is a SHORT-TERM assignment and NOT expected to go past July 1. Pls confirm your candidate is aware and commit to completing the assignment if selected.
Role requires the candidate to be ON SITE 4 days/week (and parking is NOT provided for contractors). If selected, does your candidate agree to this arrangement?
- SHORT TERM assignment. Pls make sure your candidate is aware bf submitting and that they can commit to the entire duration. This is NOT expected to go past 6/30 as its intended to fill in for an FTE that is expected back 7/1.
4 days /week ON SITE required.
This position provides consultative and technical support services to DBHDS staff to ensure timely problem resolution, system/data access and optimal system performance- Act as a first point of contact for providing technical support to all areas within the organization.
- Provide telephone, walk-in, and e-mail support to the Help Desk Field\Faculty\Staff Help Desk, as needed.
- Accurately document request history and work in Help Desk Ticketing System; documentation of efforts through the ticketing and inventory management systems.
- Installation, configuration, set up and maintenance setup of desktop and laptop computer hardware and software for faculty, staff.
- Managing system updates and patches and troubleshooting system issues.
- Triage and route advanced second and third tier requests to the appropriate technical personnel.
- Provide timely resolution of problem or escalation on behalf of the user by maintaining strong working relationships with IT professionals in areas such as network services, software systems engineers, and application developers.
Skill matrix: DBHDS - System Administrator - SHORT TERM ONLY (733306)
| Skill | Required / Desired | # Year of Experience Required |
Proficiency in various operating systems (Windows, macOS, Linux), understanding of network fundamentals (TCP/IP, DNS, DHCP). |
Required | 5 |
Ability to diagnose and resolve technical issues efficiently. This includes analytical skills to evaluate problems and implement effective solutions. |
Required | 5 |
Ability to explain technical concepts in simple terms to non-technical users. |
Required | 5 |
A strong focus on customer service is essential, as the role involves interacting with users who may be frustrated or anxious. |
Required | 5 |
Hands-on experience in a help desk or technical support role and experience with ticketing systems such as Service Now. |
Required | 5 |
The ability to prioritize tasks, manage time effectively, and maintain detailed records of issues and resolutions. |
Required | 5 |
Experience with Microsoft office software including Outlook, Word, Excel, Access, PowerPoint, and Internet Explorer. |
Required | 5 |
Experience using tools, such as PDQ and shell scripting, for configuration management, software deployment, and automation of routine tasks. |
Required | 5 |
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